Self-Guided Home Tours

• Ensure the photo on the license is clear. If your license has expired, the verification process cannot occur.
• If you’re experiencing issues with your selfie, try moving closer or farther from the camera or try a room with different lighting
• If you’re experiencing issues, please call the number listed in the upper left corner of the screen for support
  

No. We only verify your identity once, when you initially create an account prior to scheduling your first tour. You will not need to repeat the identity verification process for future tours.

No, your tour will be private and self-guided. However, you will be provided with contact information to reach a sales manager should you have questions or want to schedule an appointment to discuss next steps.

Each tour is scheduled for 30 minutes or 60 minutes. Your code will be able to unlock the home at the scheduled start time. It will cease to be valid 60 minutes or 30 minutes after the scheduled start of your tour.

If multiple UTour-enabled homes are available in a community, you can schedule multiple home tours within the same date/time reservation or at different date/time reservations. If you schedule multiple home tours within the date/time, you will receive one entry code to access each home. If you schedule multiple home tours at different times or different days, you will receive a separate entry code for each home.

• Hold your palm over the lock keypad to “wake” the keypad and get it out of sleep mode
• Then enter your access code on the keypad
  

• In the 4-digit entry code you received, there is a checkmark immediately following the numbers. When you enter your access code on the keypad, be sure to click the checkmark button on the bottom left at the end of the numerical sequence.
• Each tour is scheduled for 60 minutes or 30 minutes. Your code will only be able to unlock the home at the scheduled start time — it will not work if you arrive earlier or later than your scheduled time.
  

• The front door will automatically lock itself within 2 minutes, so there is no need to lock the door
• Please ensure the door completely closes behind you when you enter and leave the home
  

To change your password, log in to your account and select “My Account” and then “Edit Profile.” You will be prompted to enter a new password. If you can’t remember your password, select “Forgot Password?” on the log-in screen, and you will receive an email to re-set your password.