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Customer Reviews

See what our happy homeowners are saying about their Goodall Home

We care what our homeowners think & survey them 3 times during the homebuying process! See what our clients have to say about their experiences.
  • “Goodall Homes and their representatives are very considerate and cooperative with all questions and concerns from the beginning through the closing and thereafter. All calls and questions are answered in a timely fashion. The after closing team has been wonderful. I would purchase another Goodall Homes home without concern or question.”

    Diane F.

  • "Everyone has been MORE than kind, helpful, friendly, knowledgeable. The whole experience has been great, and we would happily build with you all again. The quality of product is very important to us and we do believe the product is of the highest quality in comparison to other Middle TN options.”

    Jacob B.

  • “The Lexington Tudor floor plan is tremendously awesome... especially since this is planned to be our final retirement home. The flow and feel of the home is warm, welcoming with a GREAT flow pattern. As mentioned before, we have had an AWESOME experience with the Goodall folks that we dealt with right from the beginning. Amber Davis was the initial person I spoke with on the first phone call I made when we found the new Community... which had a pool and 3 houses under framing construction. She was WONDERFUL and I'm still waiting for my opportunity to meet her in person. She was great to work with as she was caring, knowledgeable, extremely helpful and a huge advocate and imperative person in our success in getting the lot we wanted. As I mentioned before... We always felt that Conley, Jenna and Jed had our backs through this process and they were all professional, caring, effective and just overall AWESOMELY GREAT people.”

    Bonnie D.

  • “They made us feel as if we were the only people they were dealing with. Living out of state in NY, they were very responsive to any question or concern we had. Looking forward to living there full-time after retirement!!”

    Lee D.

  • “The project managers (Brody and Kyle) were and are excellent representatives of Goodall Homes. Always courteous, informed and prompt to respond to our questions and/or concerns. Can’t say enough positive about either of them!”

    Michael C.

  • “Aside from buying a stunning, beautiful, and unique home, the most enjoyable part of this process were the interactions we had with the Goodall Homes staff. From start to finish, every interaction we had was professional, but also welcoming and comfortable. We never felt like just another buyer, we were treated like individuals each step of the way and well taken care of no matter what the concern.”

    James H.

  • “We love the layout of our place and haven’t seen another like it yet. We love the floors and wall color and really appreciated the move in package with blinds and appliances that we received.”

    Kyle B.

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Avid Ratings is the industry leader for measuring home quality and creating exceptional customer experiences throughout North America.  The feedback we obtain from these surveys of new Goodall Homes homeowners influences company decisions to improve the buying and building process. Avid Ratings conducts customer satisfaction surveys at the following times:

  • Process Survey:  Provides vital feedback on your experience during the buying process, as well as the friendliness and competence of the New Home Consultant and Project Manager.
  • Move In Survey:  This survey gives us feedback on your experience during the construction process, as well as your satisfaction with both the mortgage and closing processes.
  • Year End Survey:  This survey is conducted by Avid Ratings 13 months after you move in to your new home, and allows us to find out how you are enjoying your new home.  Also gives you the opportunity to give feedback on the quality of workmanship on your new home and your experience with our Customer Care Department.

To learn more about Avid Ratings, please click HERE.

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