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Goodall Homes Uses Robots to Enhance Customer Homebuying Experience

October 2, 2019

Goodall Homes Uses Robots to Enhance Customer Homebuying Experience

Robot Realtors coming to a neighborhood near you

Remember the episode of television’s “Big Bang Theory” when Sheldon turned himself into a robot? Realtors at Goodall Homes are doing the same thing.

Home buyers visiting the company’s model homes in Sumner County and other locations are being greeted by robots when a human sales person isn’t available on site. Customer reaction has been positive. The robots had sold 25 houses as of mid-September.

Robots make home visits more flexible 

Home buyer Rachael Flynn wasn’t sure what to expect when she pressed the Ring video doorbell at a Goodall model home in Durham Farms and a robot came to the door.

“It came to the door. We were buzzed in by the Ring doorbell and she rolled over. It was like a Segway with an iPad,” said Flynn.

She quickly overcame her surprise and began touring the house with the licensed sales agent whose face was on the screen.

A team of six sales agents operate Goodall’s robots remotely from their home offices, said O’Neal. They are able to have conversations with customers just like anyone who uses programs like FaceTime or Skype.

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Bill Lewis, Special to Nashville Tennessean / USA TODAY NETWORK — TENNESSEE

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