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Warranty Request

Customer Care Service Request

The Goodall Homes Customer Care Department is managed in-house, allowing us the opportunity to deliver you the best quality service on your home both during construction and afterward.

To submit a Customer Care Service Request, please reach out to our Customer Care Department at the following email and/or phone number.

Davidson and Sumner County Homeowners

Maury, Rutherford, Williamson, and Wilson County Homeowners

Anderson, Blount, and Knox County Homeowners

Limestone and Madison County Homeowners

Hamilton and Dade County Homeowners

A Goodall Homes Customer Care Representative will contact you within 24 hours of your submission, excluding weekends. If you have an emergency warranty issue during non-business hours, please visit our Warranty Information page. You will find your community's Emergency Call Protocol downloaded under the Goodall Homes Warranty Program menu. This will also include a list of emergency items covered under your warranty.

Note: Any Emergency call that is determined to be a non-emergency will be assessed a service charge.

Thank you. 

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