To submit a Customer Care Service Request, please reach out to our Customer Care Department at the following email and/or phone number.
Davidson and Sumner County Homeowners
Rutherford, Williamson, and Wilson County Homeowners
Anderson, Blount, and Knox County Homeowners
Limestone and Madison County Homeowners
A Goodall Homes Customer Care Representative will contact you within 24 hours of your submission, excluding weekends. If you have an emergency warranty issue during non-business hours, please visit our Warranty Information page. You will find your community's Emergency Protocol download under the Goodall Homes Warranty Program menu.
Note: Any Emergency call that is determined to be a non-emergency will be assessed a service charge.
Consult My Warranty for a full list of emergency Warranty issues.