New Home Connect is an online portal that provides you with a lot of information about your home and your community, including nearly real-time updates on the building process. You can find community information, like the CC&Rs for your homeowners’ association, utility providers list, architectural review committee (ARC) request forms, community guidelines, community bylaws, and more; and information specific to your home, such as low voltage plans, construction starts sheet, tile layouts, collages, pictures of your home as it’s built, warranty information, and even helpful hints and tricks for your home. Every community and home is different, so your home may have greater or fewer documents available than those listed above. But wherever you are, your New Home Connect portal is available to give you immediate access to in-depth information about your new home!

How can I use it?

There are a number of different ways to use New Home Connect. For customers who are currently building their homes, it is often utilized to check in to see the progress as tasks are completed along the process, to see pictures of their home as it’s being built, and as a one-stop repository for information on your community and your home. Ultimately, there is a lot of information available, so you can use it however fits you best!

What does it do?

Essentially, New Home Connect provides up-to-the-minute updates on

Do I have to use it?

Does this replace my construction updates from my New Home Consultant and/or Project Manager?

How long will I be able to access this information?

Can I save information from New Home Connect?

Can I submit a warranty request through New Home Connect?

Can I make changes to my home?

Is there any cost to using the system?

What do I do if I’m having an issue with New Home Connect?

Can I send and receive messages through it?

I hear people sometimes refer to the “customer portal.” Is New Home Connect the same thing?

What do I do if I have a question about something in the Notifications, Schedule or Calendar sections?

I want to change the email address associated with New Home Connect. Can I do that?

I submitted a Change Order, but I don’t see the changes reflected in the Construction Start Sheet. What does this mean?

What are all these documents?

Is there anything I am expected to do in the New Home Connect portal?