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Project Manager (Huntsville Division, Huntsville AL)

GENERAL FUNCTION:    

Under the immediate supervision of the Production Manager and the general direction of the Division Production Manager, manages the construction processes for up to 40 - 50 single family and multi-family homes annually.   The Project Manager communicates and projects the proper attitude to all customers, trade contractors, suppliers and employees through all forms of communication (writing, verbal, appearance).


SPECIFIC RESPONSIBILITIES:


  • Performance, Quality and Conditions:

    • Maintain Goodall Homes standards of performance related to timeliness and quality of construction, job site conditions, customer satisfaction, and job cost variances.

    • Performs daily QC inspections and documents defects and omissions on every jobsite under his/her control.  Transmits results to Company via phone or electronically. Also transmits schedule changes via email.

    • Coordinates completion of QC items in preparing house for final delivery and buyer closing.


    • Responsible for timely completion of pre-closing walk-through items





  • Cost Control, Budgeting, and Purchasing:


    • Processes Purchase Order (PO) approvals upon successful completion of each phase of construction.  

    • Requests and approves Variance POs to ensure that non-budgeted, but needed, items and labor are available to complete the house on time and with acceptable levels of customer satisfaction and product quality.


  • Scheduling and Ordering:

    • Responsible for maintaining construction schedule from start to project delivery.

    • Responsible for using the Company’s formal scheduling system and maintaining all job schedules to their current status with proper activity sequencing.  

    • Responsible for scheduling trade contractors and materials suppliers to ensure no “dry runs”, just-in-time deliveries.



  • Jobsite Maintenance:

    • Is responsible for maintaining marketing and job number signs on each job during construction, as well as all applicable job specifications.  

    • Responsible for securing homes under construction (closing windows/locking properties as required) and locking storage areas at the end of each work day.

    • Responsible for care and maintenance of any assigned company equipment (tools, iPads, computers) and/or maintaining personal vehicle and equipment to company standards if reimbursed for use of same.


  • Safety:

    • Is responsible for ensuring safe work practices are evident on all jobs.  Must insist upon compliance with Goodall Homes safety and health policies as stated in the Safety and Health Model Plan.

    • Must understand and comply with all OSHA job site requirements.


  • Customer/Buyer Relations:

    • Facilitate and negotiate company position with “hard to resolve” customer requests.



  • Trade Contractor Relations:

    • Where necessary, has the coordinated authority with the Purchasing Manager to take disciplinary action in reference to trade contractor’s failure to perform.

    • Responsible for enforcing company cleaning, smoking, music, and general conduct policy on daily basis

    • Trains, and supervises the day-to-day construction labor on assigned job sites.  Labor is 100% done via subcontract.

    • Also responsible for ongoing recruiting of new trade base.


  • Required Meetings and Project Review Sessions:

    • Completes pre-construction review of CAD prints, estimate detail, and schedule for each assigned house.

    • Attends and participates in weekly production team meetings.  Most important agenda items are resource scheduling/work backlog, field problem reporting, and completion times.

    • Conducts lot inspection / pre-construction conferences with customers for the houses assigned under his/her supervision.  Lot inspection requires filling out the lot analysis form and turning in to estimating.


  • Training:


    • Knowledge gained will be tested on a regular basis. Project Manager must maintain acceptable level of competence in all areas relating to this role, as well as general computer competency, and knowledge of company operations, mission, and core values.












PREREQUISITES FOR SUCCESS:

  1. Technical construction ability to manage construction resources and to diagnose and resolve field problems.

  2. People skills to articulately and professionally handle conflict with customers, inspectors and sub-contractors

  3. Ability to train trade contractors on construction techniques and field problem resolution.

  4. Organizational aptitude to manage the scheduling of all construction resources.

  5. Willingness to work hard and long hours in adverse conditions, including inclement weather.  May be required to work weekends.

  6. Must possess and demonstrate physical capabilities to lift 100 lbs. to waist height, and 50 lbs. above head safely. Must be able to negotiate stairs and ladders unassisted.

  7. Must be able to use transit/ builder’s level / laser devices to accurately set elevations (grade), and measure and square layouts and assemblies.

  8. Must submit to personality profiling and random drug testing

  9. Must hold a valid driver’s license in the state of Tennessee.

Compensation:

Project Manager compensation includes base salary plus performance-based incentives based on the following accountability metrics (see specific compensation plan for details).

Accountability Metrics:  

  1. Customer Satisfaction

  2. Time of Construction

  3. Variance percentage from Budget

  4. Quality and Conditions

  5. Zero Defects

  6. Clean and complete, between trades and at project end.

ORGANIZATIONAL RELATIONSHIPS:

REPORTS TO:         Production Manager


WORKS WITH:          Design, Estimator/Purchasing, Customer Care, Sales & Marketing, and office support staff.  Works with homeowners weekly. City Officials.


SUPERVISES:    Trade contractors, assistants, delivery people, and temporary construction labor where applicable.



Normal working hours are 7:00 a.m. – 3:30 p.m. Monday through Friday or as required to complete the jobs.


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Assistant Project Manager (Nashville North Division, Gallatin, TN)

GENERAL FUNCTION:    

Under the immediate supervision of the Project Manager and the general direction of the Production Manager, help manage the construction processes for up to 40 - 50 single family and multi-family homes annually.   The Assistant Project Manager communicates and projects the proper attitude to all customers, trade contractors, suppliers and employees through all forms of communication (writing, verbal, appearance).

SPECIFIC RESPONSIBILITIES:

Performance, Quality and Conditions:

  • Maintain Goodall Homes standards of performance related to timeliness and quality of construction, job site conditions, and customer satisfaction and job cost variances.

  • Performs daily QC inspections and documents defects and omissions on every jobsite under his/her control. Transmits results schedule results via email.

  • Coordinates completion of QC items in preparing house for final delivery and buyer closing.

Cost Control, Budgeting, and Purchasing:

  • Processes Purchase Order (PO) approvals upon successful completion of each phase of construction.

  • Prepares and approves Variance POs to ensure that non-budgeted, but needed, items and labor are available to complete the house on time and with acceptable levels of customer satisfaction and product quality.

Scheduling and Ordering:

  • Responsible for maintaining construction schedule from start memo to project delivery according to set number of days established by the company.

  • Responsible for using the Company’s formal scheduling system and maintaining all job schedules to their current status with proper activity sequencing.  

  • Responsible for scheduling trade contractors and materials suppliers to ensure no “dry runs”, just-in-time deliveries.

Jobsite Maintenance:

  • Is responsible for maintaining marketing and job number signs on each job during construction.

  • Responsible for securing homes under construction (closing windows/locking properties as required) and locking site trailers and storage areas at the end of each work day.

  • Responsible for care and maintenance of any assigned company equipment (tools, vehicles, computers) and/or maintaining personal vehicle and equipment to company standards if reimbursed for use of same.

Safety:

  • Is responsible for ensuring safe work practices are evident on all jobs.  Must insist upon compliance with Goodall Homes safety and health policies as stated in the Safety and Health Model Plan.

  • Must understand and comply with all OSHA job site requirements.

Customer/Buyer Relations:

  • Facilitate and negotiate company position with “hard to resolve” customer requests.


Trade Contractor Relations:

  • Where necessary, has the coordinated authority with the Purchasing Manager to take disciplinary action in reference to trade contractor’s failure to perform.

  • Responsible for enforcing company cleaning, smoking, music, and general conduct policy on daily basis

  • Trains, and supervises the day-to-day construction labor on assigned job sites.  Labor is 100% done via subcontract.

  • Also responsible for ongoing recruiting of new trade base.

Required Meetings and Project Review Sessions:

  • Completes pre-construction review of CAD prints, estimate detail, and schedule for each assigned house.

  • Attends and participates in weekly production team meetings.  Most important agenda items are resource scheduling/work backlog, field problem reporting, and completion times.

Training:

  • Must attend and participate in regular classroom, jobsite, and/or webinar training sessions.

  • Knowledge gained will be tested on a regular basis. Project Manager must maintain acceptable level of competence in all areas relating to this role, as well as general computer competency, and knowledge of company operations, mission, and core values.


PREREQUISITES FOR SUCCESS:
  • Technical construction ability to manage construction resources and to diagnose and resolve field problems.

  • People skills to articulately and professionally handle conflict with customers, inspectors and sub-contractors

  • Ability to train trade contractors on construction techniques and field problem resolution.

  • Organizational aptitude to manage the scheduling of all construction resources.

  • Willingness to work hard and long hours in adverse conditions, including inclement weather.  May be required to work weekends.

  • Must possess and demonstrate physical capabilities to lift 100 lbs. to waist height, and 50 lbs. above head safely. Must be able to negotiate stairs and ladders unassisted.

  • Must be able to use transit/ builder’s level / laser devices to accurately set elevations (grade), and measure and square layouts and assemblies.


ORGANIZATIONAL RELATIONSHIPS:


REPORTS TO:    Production Manager


SUPERVISES:    Trade contractors, assistants, delivery people, and temporary construction labor where applicable.


WORKS WITH:

    

Design, Estimator/Purchasing, Warranty, Sales & Marketing, and office support staff.  Works with homeowners weekly.

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New Home Sales Consultant (Nashville South Division, Berry Hill, TN)

GENERAL FUNCTION:    

The general function of NHC is to develop prospects and convert them to customers.


SPECIFIC RESPONSIBILITIES:
  • Ensure at all times, through visual inspection, that the models are clean and that all furnishings, accessories and equipment are in first-class condition for guests

  • Physically demonstrate the products we offer directly to guests by taking them through model homes, market homes, homes under construction and showing available homesites.

  • Enter customer data into a CRM platform (Lasso) and be sure the information is accurate and up to date

  • Monitor the loan approval and construction process for all customers and provide assistance when required.

  • Shop the competition in person and maintain current information on all local competition regarding product, pricing, financing and marketing strategy and report information to management.

PREREQUISITES FOR SUCCESS:
  • Successful “Demo Day” results and completion of required sales training curriculum

  • Obtain TN real estate license

  • People skills to articulately and professionally handle interaction with customers, team members, trade partners, and general public.

  • Be a competition “guru” by being knowledge of area homebuilders, as well as using and understanding Competitive Market Analysis report

  • High drive for goal achievement and ability to perform successfully under high level of accountability to monthly sales results  

  • Ability to create and implement a monthly business plan. Ability to develop new guests through a wide variety of prospecting techniques including, but not limited to:

    • Emails—Leads via Online Sales Team---Eblasts---Telephone---Visiting Realtor Offices

ORGANIZATIONAL RELATIONSHIPS:


REPORTS TO:    Division Sales Manager


SUPERVISES:    Does not apply

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Customer Care Field Representative (Nashville South Division, Berry Hill, TN)

SPECIFIC RESPONSIBILITIES:
  • Quality Control Inspections
  • Welcome Home Celebrations
  • Year-End appointments
  • Trade oversight at year-end appointments
  • Market home reviews
  • Repairs to homes as needed not requiring power tools
  • Sundry organization in office
  • Tasks as assigned by Customer Care Manager
  • All meetings as required
PREREQUISITES FOR SUCCESS:
  • Experience in drywall/paint repairs
  • Good construction knowledge
  • High attention to detail
  • Ability to analyze problems and take corrective action
  • Organizational aptitude to manage the job load and necessary paperwork
  • Excellent people skills
  • Ability to safely climb ladders, inspect attics and crawlspaces
ORGANIZATIONAL RELATIONSHIPS:

REPORTS TO:    Customer Care Manager

SUPERVISES:    Does not apply

WORKS WITH: Customer Care Department, Project Managers, Trades

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Office Coordinator (Nashville South Division, Berry Hill, TN)

GENERAL FUNCTION:    

Under the immediate supervision of the Office Manager, the Office Coordinator is responsible for answering the phone and greeting all visitors to Goodall Homes along with other Specific Duties and Responsibilities listed below:

SPECIFIC DUTIES AND RESPONSIBILITIES:

    • Evernote:

        • Assist team with Evernote issues and training

        • Responsible for adding & keeping all info on Evernote notebooks up to date

        • Answer many questions, help others create notebooks, & even prepare other employees’ notebooks in Evernote

        • Set up new Community Notebooks on Evernote

        • Set up new employees on Evernote

        • Troubleshoot any employee Evernote issues

        • Add all documents for Land Team into correct notebooks, as needed

    • Sales Simplicity and DocuSign Contact:

        • Add contract forms to SS

        • Add new employees to SS & DocuSign

        • Set up new communities in SS

        • Work with IT to troubleshoot SS issues

        • Enter closing dates in SS daily

        • Ensure NHC accounts for SS and DocuSign linked

        • Train NHCs on new community information

      • Main Avid Ratings Administrator:

        • Update information gathered at Closing  

        • Update weekly cancellations

        • Print Avid reports monthly & quarterly for Leadership Meeting

        • Add new employees to Avid

        • Train all new employees and keep current employees up-to-date

        • Scan Closing Packet Docs & file electronically

        • Ensure RealTracs bills are paid and follow up on misc. fees

        • Post recorded plats on War Room wall

        • Key Fob System – Maintain active ones

        • Assist in Maintaining Healthy Workplace Program

    • Greet visitors, answer phones (route to correct person) and take messages as needed

    • Accept, sign for and prepare packages for pick-up as needed

    • Distribute mail daily – open and date stamp where appropriate

    • Order & stock supplies - Office & Models – keep Inventory of supplies

    • Update Phone Listing

    • Update Conference Room boards with daily meetings & keep Outlook calendar updated with meetings

    • Run errands as needed

    • Coordination of Petty Cash for small supplies, snacks etc. (Reconciliation on Fridays)

    • Meals for meetings and snacks for kitchen using Healthy Workplace menu

    • Ensure area around Bizhub is maintained-Faxes distributed, printing distributed, and all areas and conference rooms are neat (daily)

    • Responsible for requesting checks to maintain balance on simple accounts, etc.)

    • Make energy cards (order paper, print, cut out, and place in Bizhub)

    • Assist Office Manager & Team members with special projects as needed

    • Complete Org Sheet and Starts Schedule daily and post to Evernote


Compensation: The Office Coordinator compensation includes base salary plus bonus potential based on Great Game of Business bonus program.

ORGANIZATIONAL RELATIONSHIPS:

REPORTS TO:     Office Manager

WORKS WITH:      Support and Divisional Team Members

SUPERVISES:    TBD based on division’s needs

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Purchasing Agent (Nashville South Division, Nashville, TN)

GENERAL FUNCTION:    

In collaboration with the Division Purchasing Team, the Purchasing Agent is responsible for all purchasing functions for their assigned cost types and strategic development of best in class processes that drive customer service excellence. The Purchasing Agent works in close collaboration with all departments to ensure successful bids for goods and services are conducted in accordance with organizational policies and procedures. Responsible for accurately establishing and monitoring costs associated with product in development and construction phases. Work with the product development group to research and develop marketable designs and value engineering opportunities.

SPECIFIC DUTIES AND RESPONSIBILITIES:


  • Assist the purchasing team at the divisional level including hiring, training, and developing to ensure a quality team that functions well together.

  • Ensure that records of goods ordered and received are accurately maintained.

  • Locate and interview vendors of materials, equipment, and supplies in order to determine product availability.

  • Control and monitor the purchasing departments’ budget.

  • Identify and implement improved and/or more cost-effective methods and materials.

  • Analyze market to assess present and future material availability.

  • Implement purchasing and contract management policies and procedures.

  • Participate in the development of specifications for homes.

  • Manage vendor relationships including negotiating contracts, formulating policies and procedures, resolving grievances, and ensuring a competent subcontract force in the division.

  • Review, evaluate and approve specifications for issuing and awarding bids.

  • Ensure that all reports are completed accurately and in a timely fashion including those relating to market conditions, home cost, option cost.

  • Administer the purchasing and options systems and ensure their utilization and accuracy.

  • Maintain and implement systems to streamline operations.

  • Ensure that various records are maintained pursuant to Company policies including construction contracts, drawings, home/subdivisions specifications.


QUALIFICATIONS, EDUCATION, AND EXPERIENCE:

  • Bachelor’s degree in Computer Science, Information Technology, Engineering, Information Systems, Business Management, Purchasing/Supply Chain Management, or Building Construction is preferred.

  • NAPM (APP CPM) or APICS (CPIM, CIRM) certification preferred.

  • Knowledgeable about the construction industry including construction cost, materials, products, methods, and procedures.

  • Knowledge and familiarity with construction drawings and addendums.

  • Ability to multi-task and prioritize several tasks without compromising quality of work or mission deadlines.

  • Proven organization skills in a high paced work environment.

  • Must be able to use Microsoft Office Suite software for advanced internal and external communications, creation of reports and presentations and database maintenance.

  • Ability to review, analyze and interpret information as well as trouble-shoot to solve problems.

  • Ability to adapt in a changing workplace.

  • Skilled at complex negotiations using high levels of integrity and sound judgment.

  • 3-5 years progressive experience in purchasing with a minimum of 3 years in the home building industry preferred.

  • Experience working with applications such as JD Edwards, Newstar Enterprise, Sapphire, Build Pro/Supply Pro, or similar applications.


Compensation:

Purchasing Agent Compensation includes base salary plus bonus potential based on Great Game of Business bonus program

  • Accountability Metrics:  

  • Direct Cost Management

  • General Procurement

  • Variance Reporting

  • Option Margin

  • Team Member Hiring, Training, and Development

  • Standard Operating Procedure Creation and Implementation

ORGANIZATIONAL RELATIONSHIPS:

REPORTS TO: Division Purchasing Manager


WORKS WITH:  Production, Warranty, Product Development, Sales & Marketing, and Support Team


SUPERVISES:   N/A

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Customer Care Representative (Service/Warranty, Huntsville, AL)

GENERAL FUNCTION:    

Performs daily field activities required so that customer experience is maximized. This position is a key part of the customer care team that focuses on being the builder of first choice for our customers.

SPECIFIC RESPONSIBILITIES:
  • Quality Control Inspections

  • Welcome Home Celebrations

  • Year End appointments

  • Trade oversight at year end appointments

  • Market home reviews

  • Repairs to homes as needed not requiring power tools

  • Sundry organization in office

  • Tasks as assigned by Customer Care Manager

  • All meetings as required


PREREQUISITES FOR SUCCESS:
  • Experience in drywall/paint repairs

  • Good construction knowledge

  • High attention to detail

  • Ability to analyze problems and take corrective action

  • Organizational aptitude to manage the job load and necessary paperwork

  • Excellent people skills

  • Ability to safely climb ladders, inspect attics and crawlspaces


ORGANIZATIONAL RELATIONSHIPS:


REPORTS TO:    Customer Care Manager


SUPERVISES:    Does not apply


WORKS WITH:    Customer Care Department, Project Managers, Trades

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Architectural Coordinator (Support Divison, Gallatin, TN)

GENERAL FUNCTION:    

In collaboration with the Product Development Manager, the Architectural Coordinator is responsible for all architectural functions, and strategic development of best in class processes that drive customer service excellence. The Architectural Coordinator works in close collaboration with all departments to ensure successful Architectural designs are conducted in accordance with organizational policies and procedures. Responsible for accurately establishing and monitoring costs associated with product in development and construction phases. Work with the product development group to research and develop marketable designs and value engineering opportunities.

SPECIFIC DUTIES AND RESPONSIBILITIES:


  • Assist the Architecture team at the support level including hiring, training, and developing to ensure a quality team that functions well together.

  • Control and monitor the Architecture departments’ budgets.

  • Identify and implement improved and/or more cost-effective methods and materials.

  • Analyze market to assess present and future architectural trends.

  • Ensure that various records are maintained pursuant to Company policies including construction contracts, drawings, home/subdivisions specifications.

  • Create plan packages for starts.

  • Create and maintain marketing materials.

  • Coordinate start schedule needs with outside Architects.

  • Assist in managing the Architecture department master plan files as required.


QUALIFICATIONS, EDUCATION, AND EXPERIENCE:

  • Associates or Bachelor’s degree in Computer Science, Information Technology, Engineering, Information Systems, Business Management, Purchasing/Supply Chain Management, or Building Construction.

  • Knowledgeable about the construction industry including construction cost, materials, products, methods, and procedures.

  • Knowledge and familiarity with construction drawings and addendums.

  • Ability to multi-task and prioritize several tasks without compromising quality of work or mission deadlines.

  • Proven organization skills in a high paced work environment.

  • Must be able to use Microsoft Office Suite software for advanced internal and external communications, creation of reports and presentations and database maintenance.

  • Ability to review, analyze and interpret information as well as trouble-shoot to solve problems.

  • Ability to adapt in a changing workplace.

  • 1-2 years progressive experience in Architecture

  • Experience working with applications such as AutoCAD, or similar Architectural applications.


Compensation:

Architectural Coordinator compensation includes base salary plus bonus potential based on Great Game of Business bonus program

Accountability Metrics:  

  1. Variance Reporting

  2. Standard Operating Procedure Creation and Implementation

ORGANIZATIONAL RELATIONSHIPS:

REPORTS TO: Product Development Manager


WORKS WITH: Land, Production, Warranty, Purchasing, Sales & Marketing, Design Center, and Support Team


SUPERVISES:   N/A


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Sales & Settlement Coordinator (Support Division, Gallatin, TN)

GENERAL FUNCTION:    

Under the immediate supervision of the Director of Operations/HOA, the Sales & Settlement Coordinator is responsible for all Contract paperwork from origination through Closing.  

SPECIFIC DUTIES AND RESPONSIBILITIES:

  • Contracts:

  • Review sales contracts for completeness prior to approval

  • Add new contract documents to the server

  • Create Community Lot Folders on the server

  • Approve contracts in Sales Simplicity

  • Update information in Filemaker

  • Update Ops Meeting Report

  • Email Lender Form to WBT and SSM

  • Email Interactive form to Symspire and/or Design Center

  • Email NHC Green Status of complete/correct contract

  • Make copies of Earnest money and Option deposits and distribute to Accounting

  • Request RWC applications via email

  • Create magnets with corresponding Community Lots for closing board

  • Create a manila folder for corresponding Community Lot

  • Email executed contract to Buyer, NHC, Realtor, Lender, and Title

  • Email Cooperative Agreement to NHC, Realtor, Lender, and Title

  • Email Starts Coordinators once a SMKT home has an executed contract and is uploaded to the server

  • Review Commitment Memos and scan to the server

  • Review Stipulation that are added to the contract

  • Email executed Stipulations to Buyer, NHC, Realtor, Lender, and Title

  • Review DCA’s that are added to the contract

  • Email executed DCA’s to Buyer, NHC, Realtor, Lender and Title

  • Review and process Cancel Checklist and Cancellation Agreements

  • Email executed Cancellation Agreements to Buyer, NHC, Realtor, Lender and Title

  • Review and process Community Lot Transfers

  • Review and update information on the SSC Contract Checklist continuously

  • Update SSC Scorecard and place on Evernote daily

  • Update Guest Report weekly and send out to all users



  • Closings:

    • Schedule Welcome Home Celebration, Day of Close Review, and Closing date/time/place with Buyer via phone

    • If the home is a SMKT, coordinate with the Lender and Customer Care on scheduling a WHC and Closing date

    • Email Buyer, NHC, PM, Realtor, Lender, Title, and Closing Group the scheduled WHC, Day of Close Review, and Closing appointments

    • Coordinate with Buyer’s Lenders to complete all pertinent documents: Contracts, Change Orders, Builders’ Certification, etc.

    • Update the Settlement Schedule

    • Update information in Filemaker

    • Update Corporate Resolutions, as needed

    • Update magnet with FF, WHC, and Closing information

    • Coordinate with Project Managers as needed for Certificates of Occupancy, completion times, etc.

    • Coordinate with Waynes Environmental for termite letters

    • Coordinate with DP for needed signatures on loan documents

    • Keep Closing Board up-to-date with current and following month’s Closings that are scheduled

    • Scan documents to server: HTC contracts, RWC applications, Fill Letters, Builder’s Certificates, Warranty of Completion, VA/FHA documents, Soil Treatments, Certificate of Occupancy, etc.

    • Review and approve CD/Alta’s sent from Title Company

    • Review RWC applications that are returned due to missing data and coordinate with Title companies to correct and return to RWC

  • Meetings:

    • Ops Meeting Weekly

    • Admin Meeting Weekly

    • GGB every other Wednesday


PREREQUISITES FOR SUCCESS:

  • Detail Orientated

  • Microsoft Excel, Word, and Outlook Experience

  • Able to work with the public in a cooperative, professional and friendly manner

  • Must submit to personality profiling and random drug testing


ORGANIZATIONAL RELATIONSHIPS:

REPORTS TO:    Office Manager


WORKS WITH:    All employees, management, and public


SUPERVISES:

    

N/A

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