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Division Purchasing Manager (Nashville, TN)

GENERAL FUNCTION: In collaboration with the Division Purchasing Team, the Purchasing Agent is responsible for all purchasing functions for their assigned cost types and strategic development of best in class processes that drive customer service excellence. The Purchasing Agent works in close collaboration with all departments to ensure successful bids for goods and services are conducted in accordance with organizational policies and procedures. Responsible for accurately establishing and monitoring costs associated with product in development and construction phases. Work with the product development group to research and develop marketable designs and value engineering opportunities. 

SPECIFIC DUTIES AND RESPONSIBILITIES: 

• Assist the purchasing team at the divisional level including hiring, training, and developing to ensure a quality team that functions well together. 

• Ensure that records of goods ordered and received are accurately maintained. 

• Locate and interview vendors of materials, equipment, and supplies in order to determine product availability. 

• Control and monitor the purchasing departments’ budget. 

• Identify and implement improved and/or more cost-effective methods and materials. 

• Analyze market to assess present and future material availability. 

• Implement purchasing and contract management policies and procedures. 

• Participate in the development of specifications for homes. 

• Manage vendor relationships including negotiating contracts, formulating policies and procedures, resolving grievances, and ensuring a competent subcontract force in the division. 

• Review, evaluate and approve specifications for issuing and awarding bids. 

• Ensure that all reports are completed accurately and in a timely fashion including those relating to market conditions, home cost, option cost. 

• Administer the purchasing and options systems and ensure their utilization and accuracy. 

• Maintain and implement systems to streamline operations. 

• Ensure that various records are maintained pursuant to Company policies including construction contracts, drawings, home/subdivisions specifications. 

QUALIFICATIONS, EDUCATION, AND EXPERIENCE: 

• Bachelor’s degree in Computer Science, Information Technology, Engineering, Information Systems, Business Management, Purchasing/Supply Chain Management, or Building Construction is preferred. 

• Knowledgeable about the construction industry including construction cost, materials, products, methods, and procedures. 

• Knowledge and familiarity with construction drawings and addendums. 

• Ability to multi-task and prioritize several tasks without compromising quality of work or mission deadlines. 

• Proven organization skills in a high paced work environment. 

• Must be able to use Microsoft Office Suite software for advanced internal and external communications, creation of reports and presentations and database maintenance. 

• Ability to review, analyze and interpret information as well as trouble-shoot to solve problems. 

• Ability to adapt in a changing workplace. 

• Skilled at complex negotiations using high levels of integrity and sound judgment. 

• 3-5 years progressive experience in purchasing with a minimum of 3 years in the home building industry preferred. 

• Experience working with construction management, estimating and accounting software. 

• Accountability Metrics: o Direct Cost Management o General Procurement o Variance Reporting o Option Margin o Team Member Hiring, Training, and Development o Standard Operating Procedure Creation and Implementation 

ORGANIZATIONAL RELATIONSHIPS: 

REPORTS TO: Division Purchasing Managers 

WORKS WITH: Production, Warranty, Product Development, Sales & Marketing, and Support Team 

SUPERVISES: N/A 

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Project Manager (Nashville, TN)

GENERAL FUNCTION:    

Under the supervision of the Production Manager and the general direction of the Division Production Manager, the Project Manager manages the construction processes for up to 40 - 50 single family and multi-family homes annually. The Project Manager communicates and projects the proper attitude to all customers, trade contractors, suppliers and employees through all forms of communication (writing, verbal, appearance).

SPECIFIC RESPONSIBILITIES:

Performance, Quality and Conditions: 

  • Maintain Goodall Homes standards of performance related to timeliness and quality of construction, job site conditions, customer satisfaction, and job cost variances.

  • Performs daily QC inspections and documents defects and omissions on every jobsite under his/her control. Transmits results to Company via phone or electronically. Also transmits schedule changes via email. 

  • Coordinates completion of QC items in preparing house for final delivery and buyer closing. 

  • Responsible for timely completion of pre-closing walk-through items


Cost Control, Budgeting, and Purchasing: 

  • Processes Purchase Order (PO) approvals upon successful completion of each phase of construction. 

  • Requests and approves Variance POs to ensure that non-budgeted, but needed, items and labor are available to complete the house on time and with acceptable levels of customer satisfaction and product quality.

Scheduling and Ordering: 

  • Responsible for maintaining construction schedule from start to project delivery. 

  • Responsible for using the Company’s formal scheduling system and maintaining all job schedules to their current status with proper activity sequencing. 

  • Responsible for scheduling trade contractors and materials suppliers to ensure no “dry runs”, just-in-time deliveries.


Jobsite Maintenance: 

  • Is responsible for maintaining marketing and job number signs on each job during construction, as well as all applicable job specifications. 

  • Responsible for securing homes under construction (closing windows/locking properties as required) and locking storage areas at the end of each work day. 

  • Responsible for care and maintenance of any assigned company equipment (tools, iPads, computers) and/or maintaining personal vehicle and equipment to company standards if reimbursed for use of same. 


Safety:

  • Is responsible for ensuring safe work practices are evident on all jobs. Must insist upon compliance with Goodall Homes safety and health policies as stated in the Safety and Health Model Plan. 

  • Must understand and comply with all OSHA job site requirements.


Customer/Buyer Relations: 

  • Facilitate and negotiate company position with “hard to resolve” customer requests.


Trade Contractor Relations: 

  • Where necessary, has the coordinated authority with the Purchasing Manager to take disciplinary action in reference to trade contractor’s failure to perform.

  • Responsible for enforcing company cleaning, smoking, music, and general conduct policy on daily basis

  • Trains, and supervises the day-to-day construction labor on assigned job sites. Labor is 100% done via subcontract. 

  • Also responsible for ongoing recruiting of new trade base.


Required Meetings and Project Review Sessions:

  • Completes pre-construction review of CAD prints, estimate detail, and schedule for each assigned house.

  • Attends and participates in weekly production team meetings. Most important agenda items are resource scheduling/work backlog, field problem reporting, and completion times.

  • Conducts lot inspection / pre-construction conferences with customers for the houses assigned under his/her supervision. Lot inspection requires filling out the lot analysis form and turning in to estimating.


Training:

  • Knowledge gained will be tested on a regular basis. Project Manager must maintain acceptable level of competence in all areas relating to this role, as well as general computer competency, and knowledge of company operations, mission, and core values. 

Accountability Metrics: 

  • Customer Satisfaction

  • Time of Construction

  • Variance percentage from Budget

  • Quality and Conditions

  • Zero Defects

  • Clean and complete, between trades and at project end.


PREREQUISITES FOR SUCCESS: 

  • Technical construction ability to manage construction resources and to diagnose and resolve field problems.

  • People skills to articulately and professionally handle conflict with customers, inspectors and sub-contractors

  • Ability to train trade contractors on construction techniques and field problem resolution.

  • Organizational aptitude to manage the scheduling of all construction resources.

  • Willingness to work hard and long hours in adverse conditions, including inclement weather. May be required to work weekends. 

  • Must possess and demonstrate physical capabilities to lift 100 lbs. to waist height, and 50 lbs. above head safely. Must be able to negotiate stairs and ladders unassisted. 

  • Must be able to use transit/ builder’s level / laser devices to accurately set elevations (grade), and measure and square layouts and assemblies.

  • Must submit to personality profiling and random drug testing 

  • Must hold a valid driver’s license in the state of Tennessee.


ORGANIZATIONAL RELATIONSHIPS:

REPORTS TO:     Production Manager


WORKS WITH:    Design, Estimator/Purchasing, Customer Care, Sales & Marketing, and office support staff. Works with homeowners weekly. City Officials.


SUPERVISES:

    

Trade contractors, Assistant Project Managers, delivery people, and temporary construction labor where applicable.

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Sales Manager (Nashville, TN)

GENERAL FUNCTION:    

Under the supervision of the Division Sales Manager, Division President, and direction from the Vice President of Sales, is responsible for assisting in all sales, coaching, reporting and managing sales team members.

SPECIFIC RESPONSIBILITIES:
  • Job Responsibilities:

  • Ensure measures are taken to be proactive in meeting community sales goals on a monthly, quarterly, and annual basis

  • Meet or exceed customer expectations via sales team, measured by AVID surveys at “Move-In” and “Construction Process”

  • Meet and exceed targeted gross margins per community

  • Executing monthly 1-1 field meetings with New Home Consultant’s to strategize around price, product, promotion and ongoing training with NHC

  • Organizes and executes Sales Rally with sales team 3x month

  • Meeting and exceeding community absorption targets for the Division

  • Community Presentation (Disney Ready)

    • Model Home Safety Guidelines and Presentation

    • Completion of Shiny Face

    • All Market Homes are ‘Show’ Ready

    • All signage is accurate and current


  • Sales Team

  • Establish disciplines with all team members to ensure customer expectations are correctly set throughout the buying process

  • Assist in staffing and recruiting and finalizing all staffing decisions 

  • Staff communities with best quality sales team possible; recruits, interviews, hires, trains, monitors, motivates, develops, evaluates, and manages sales team members as needed to staff company communities

  • Prepares and maintains a current staffing plan that defines upcoming hiring requirements and time frames

  • Oversee performance improvement plans and terminations after consulting with the Division President and Division Sales Manager

  • Review Weekly Community Review Meetings between NHC’s and Project Managers

  • Promptly resolves customer questions or issues that arise and are not able to be resolved at the NHC level

  • Conducts GGOP (Great Game of Performance) huddles, navigating NHC thru their PDP plans and Personal Scoreboard

  • Provide leadership to the Sales Team by modeling company’s core values and principles

  • Understand the motivational requirements of each sales team member, and provide an environment where individual needs can be met

  • Conduct 1-1 meeting in the field on a monthly basis to train, manage, monitor, and motivate sales people

  • Evaluate the selling skills/competency of sales people using video shops, observation, modeling, and other assessment techniques

  • Ensures defined model home hours are maintained and adhered to by NHC

  • Maintains accurate and complete records for all sales team members (licenses, E & O insurance, association dues)

  • Maintains and reviews NHC Scorecard with each NHC on a monthly basis

  • Work with and support the New Home Specialist team and ensure NHC is properly tracking appointments, follow-up and sales conversion


  • Training:

  • Train team members to understand complete workflow:  contract, selections, plan review, construction process, closing process, and customer care process

  • Update and maintain all training materials and manuals

  • Continuously teach and coach through sales process training

  • Understand, use and teach the platform of current CRM program and enforce its usage


  • Required Meetings:

  • Attends Great Game of Business Meeting

  • Attends Operations/Starts Meeting

  • Attends Going Green/Open New Community meeting

  • Attends Customer Service meeting

  • Attends Divisional Management Meeting

  • Conducts Sales Rally 


  • Miscellaneous

  • Oversee, with input from VP Sales, Division Sales Manager and Division President, the marketing efforts of each community with the Director of Marketing in strategic planning for marketing and advertising campaigns.

PREREQUISITES FOR SUCCESS: 
  • 3 years in Sales preferred, 2 years in Management preferred

  • Proficient with personal computer, Microsoft Outlook, Microsoft Excel, Microsoft Word, and Microsoft Publisher.

ORGANIZATIONAL RELATIONSHIPS: 


REPORTS TO:    Division President, Division Sales Manager


WORKS WITH:    Production, Sales and Office Support Staff, Homeowners, Design Center Team Members and Company Management


SUPERVISES:

    

New Home Consultants and New Home Consultants in Training.


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VP of Customer Care, Quality & Production (Nashville, TN)

GENERAL FUNCTION:    

To support the production, quality and service departments to work together to achieve the organization’s missions, strategies and goals.

SPECIFIC DUTIES AND RESPONSIBILITIES:
  • Ensures corporate-wide quality management systems effectively measure, evaluate and improve the quality and performance of processes and ultimately higher customer satisfaction.

  • Fosters a collaborative, internal and external customer focused, solution-oriented environment that supports mission, core values, and strategic direction.

  • Actively engages division managers in the quality improvement process through routine, accurate and useful reporting on key performance indicators that relate to quality and customer satisfaction.

  • Ensures consistent and accurate process adherence across divisions.

  • Leads the continuous improvement mindset through ongoing A3 training and support.

  • Leads and manages all legal interactions and responses with closed customers in all divisions

  • Actively engages in community facing efforts to build the Goodall brand – grand openings, events, BBB, etc.

  • Manages the acquisition and maintenance of fleet vehicles.


PREREQUISITES FOR SUCCESS: 
  • Proven track record in dealing with difficult customer, team and trade situations

  • Successful history of leading and completing special projects

  • Active participation in GHU class leadership

  • Advanced Excel skills to create insightful reports

  • Willingness to travel including overnights to divisions as needed

  • Proven success in building relationships across departments

  • A3 Thinking champion


ORGANIZATIONAL RELATIONSHIPS: 


REPORTS TO:    Chief Operating Officer 


SUPERVISES:    Director of Customer Care


WORKS WITH:

    

All internal departments and trades.

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