GENERAL FUNCTION: In collaboration with the Division Purchasing Team, the Purchasing Agent is responsible for all purchasing functions for their assigned cost types and strategic development of best in class processes that drive customer service excellence. The Purchasing Agent works in close collaboration with all departments to ensure successful bids for goods and services are conducted in accordance with organizational policies and procedures. Responsible for accurately establishing and monitoring costs associated with product in development and construction phases. Work with the product development group to research and develop marketable designs and value engineering opportunities.
SPECIFIC DUTIES AND RESPONSIBILITIES:
• Assist the purchasing team at the divisional level including hiring, training, and developing to ensure a quality team that functions well together.
• Ensure that records of goods ordered and received are accurately maintained.
• Locate and interview vendors of materials, equipment, and supplies in order to determine product availability.
• Control and monitor the purchasing departments’ budget.
• Identify and implement improved and/or more cost-effective methods and materials.
• Analyze market to assess present and future material availability.
• Implement purchasing and contract management policies and procedures.
• Participate in the development of specifications for homes.
• Manage vendor relationships including negotiating contracts, formulating policies and procedures, resolving grievances, and ensuring a competent subcontract force in the division.
• Review, evaluate and approve specifications for issuing and awarding bids.
• Ensure that all reports are completed accurately and in a timely fashion including those relating to market conditions, home cost, option cost.
• Administer the purchasing and options systems and ensure their utilization and accuracy.
• Maintain and implement systems to streamline operations.
• Ensure that various records are maintained pursuant to Company policies including construction contracts, drawings, home/subdivisions specifications.
QUALIFICATIONS, EDUCATION, AND EXPERIENCE:
• Bachelor’s degree in Computer Science, Information Technology, Engineering, Information Systems, Business Management, Purchasing/Supply Chain Management, or Building Construction is preferred.
• Knowledgeable about the construction industry including construction cost, materials, products, methods, and procedures.
• Knowledge and familiarity with construction drawings and addendums.
• Ability to multi-task and prioritize several tasks without compromising quality of work or mission deadlines.
• Proven organization skills in a high paced work environment.
• Must be able to use Microsoft Office Suite software for advanced internal and external communications, creation of reports and presentations and database maintenance.
• Ability to review, analyze and interpret information as well as trouble-shoot to solve problems.
• Ability to adapt in a changing workplace.
• Skilled at complex negotiations using high levels of integrity and sound judgment.
• 3-5 years progressive experience in purchasing with a minimum of 3 years in the home building industry preferred.
• Experience working with construction management, estimating and accounting software.
• Accountability Metrics: o Direct Cost Management o General Procurement o Variance Reporting o Option Margin o Team Member Hiring, Training, and Development o Standard Operating Procedure Creation and Implementation
REPORTS TO: Division Purchasing Managers
WORKS WITH: Production, Warranty, Product Development, Sales & Marketing, and Support Team
Under the supervision of the Production Manager and the general direction of the Division Production Manager, the Project Manager manages the construction processes for up to 40 - 50 single family and multi-family homes annually. The Project Manager communicates and projects the proper attitude to all customers, trade contractors, suppliers and employees through all forms of communication (writing, verbal, appearance).
Performance, Quality and Conditions:
Maintain Goodall Homes standards of performance related to timeliness and quality of construction, job site conditions, customer satisfaction, and job cost variances.
Performs daily QC inspections and documents defects and omissions on every jobsite under his/her control. Transmits results to Company via phone or electronically. Also transmits schedule changes via email.
Coordinates completion of QC items in preparing house for final delivery and buyer closing.
Responsible for timely completion of pre-closing walk-through items
Cost Control, Budgeting, and Purchasing:
Processes Purchase Order (PO) approvals upon successful completion of each phase of construction.
Requests and approves Variance POs to ensure that non-budgeted, but needed, items and labor are available to complete the house on time and with acceptable levels of customer satisfaction and product quality.
Scheduling and Ordering:
Responsible for maintaining construction schedule from start to project delivery.
Responsible for using the Company’s formal scheduling system and maintaining all job schedules to their current status with proper activity sequencing.
Responsible for scheduling trade contractors and materials suppliers to ensure no “dry runs”, just-in-time deliveries.
Is responsible for maintaining marketing and job number signs on each job during construction, as well as all applicable job specifications.
Responsible for securing homes under construction (closing windows/locking properties as required) and locking storage areas at the end of each work day.
Responsible for care and maintenance of any assigned company equipment (tools, iPads, computers) and/or maintaining personal vehicle and equipment to company standards if reimbursed for use of same.
Is responsible for ensuring safe work practices are evident on all jobs. Must insist upon compliance with Goodall Homes safety and health policies as stated in the Safety and Health Model Plan.
Must understand and comply with all OSHA job site requirements.
Facilitate and negotiate company position with “hard to resolve” customer requests.
Trade Contractor Relations:
Where necessary, has the coordinated authority with the Purchasing Manager to take disciplinary action in reference to trade contractor’s failure to perform.
Responsible for enforcing company cleaning, smoking, music, and general conduct policy on daily basis
Trains, and supervises the day-to-day construction labor on assigned job sites. Labor is 100% done via subcontract.
Also responsible for ongoing recruiting of new trade base.
Required Meetings and Project Review Sessions:
Completes pre-construction review of CAD prints, estimate detail, and schedule for each assigned house.
Attends and participates in weekly production team meetings. Most important agenda items are resource scheduling/work backlog, field problem reporting, and completion times.
Conducts lot inspection / pre-construction conferences with customers for the houses assigned under his/her supervision. Lot inspection requires filling out the lot analysis form and turning in to estimating.
Knowledge gained will be tested on a regular basis. Project Manager must maintain acceptable level of competence in all areas relating to this role, as well as general computer competency, and knowledge of company operations, mission, and core values.
Time of Construction
Variance percentage from Budget
Quality and Conditions
Clean and complete, between trades and at project end.
Technical construction ability to manage construction resources and to diagnose and resolve field problems.
People skills to articulately and professionally handle conflict with customers, inspectors and sub-contractors
Ability to train trade contractors on construction techniques and field problem resolution.
Organizational aptitude to manage the scheduling of all construction resources.
Willingness to work hard and long hours in adverse conditions, including inclement weather. May be required to work weekends.
Must possess and demonstrate physical capabilities to lift 100 lbs. to waist height, and 50 lbs. above head safely. Must be able to negotiate stairs and ladders unassisted.
Must be able to use transit/ builder’s level / laser devices to accurately set elevations (grade), and measure and square layouts and assemblies.
Must submit to personality profiling and random drug testing
Must hold a valid driver’s license in the state of Tennessee.
REPORTS TO: Production Manager
WORKS WITH: Design, Estimator/Purchasing, Customer Care, Sales & Marketing, and office support staff. Works with homeowners weekly. City Officials.
Trade contractors, Assistant Project Managers, delivery people, and temporary construction labor where applicable.
Under the supervision of the Division Sales Manager, Division President, and direction from the Vice President of Sales, is responsible for assisting in all sales, coaching, reporting and managing sales team members.SPECIFIC RESPONSIBILITIES:
Ensure measures are taken to be proactive in meeting community sales goals on a monthly, quarterly, and annual basis
Meet or exceed customer expectations via sales team, measured by AVID surveys at “Move-In” and “Construction Process”
Meet and exceed targeted gross margins per community
Executing monthly 1-1 field meetings with New Home Consultant’s to strategize around price, product, promotion and ongoing training with NHC
Organizes and executes Sales Rally with sales team 3x month
Meeting and exceeding community absorption targets for the Division
Community Presentation (Disney Ready)
Model Home Safety Guidelines and Presentation
Completion of Shiny Face
All Market Homes are ‘Show’ Ready
All signage is accurate and current
Establish disciplines with all team members to ensure customer expectations are correctly set throughout the buying process
Assist in staffing and recruiting and finalizing all staffing decisions
Staff communities with best quality sales team possible; recruits, interviews, hires, trains, monitors, motivates, develops, evaluates, and manages sales team members as needed to staff company communities
Prepares and maintains a current staffing plan that defines upcoming hiring requirements and time frames
Oversee performance improvement plans and terminations after consulting with the Division President and Division Sales Manager
Review Weekly Community Review Meetings between NHC’s and Project Managers
Promptly resolves customer questions or issues that arise and are not able to be resolved at the NHC level
Conducts GGOP (Great Game of Performance) huddles, navigating NHC thru their PDP plans and Personal Scoreboard
Provide leadership to the Sales Team by modeling company’s core values and principles
Understand the motivational requirements of each sales team member, and provide an environment where individual needs can be met
Conduct 1-1 meeting in the field on a monthly basis to train, manage, monitor, and motivate sales people
Evaluate the selling skills/competency of sales people using video shops, observation, modeling, and other assessment techniques
Ensures defined model home hours are maintained and adhered to by NHC
Maintains accurate and complete records for all sales team members (licenses, E & O insurance, association dues)
Maintains and reviews NHC Scorecard with each NHC on a monthly basis
Work with and support the New Home Specialist team and ensure NHC is properly tracking appointments, follow-up and sales conversion
Train team members to understand complete workflow: contract, selections, plan review, construction process, closing process, and customer care process
Update and maintain all training materials and manuals
Continuously teach and coach through sales process training
Understand, use and teach the platform of current CRM program and enforce its usage
Attends Great Game of Business Meeting
Attends Operations/Starts Meeting
Attends Going Green/Open New Community meeting
Attends Customer Service meeting
Attends Divisional Management Meeting
Conducts Sales Rally
Oversee, with input from VP Sales, Division Sales Manager and Division President, the marketing efforts of each community with the Director of Marketing in strategic planning for marketing and advertising campaigns.
3 years in Sales preferred, 2 years in Management preferred
Proficient with personal computer, Microsoft Outlook, Microsoft Excel, Microsoft Word, and Microsoft Publisher.
REPORTS TO: Division President, Division Sales Manager
WORKS WITH: Production, Sales and Office Support Staff, Homeowners, Design Center Team Members and Company Management
New Home Consultants and New Home Consultants in Training.
To support the production, quality and service departments to work together to achieve the organization’s missions, strategies and goals.SPECIFIC DUTIES AND RESPONSIBILITIES:
Ensures corporate-wide quality management systems effectively measure, evaluate and improve the quality and performance of processes and ultimately higher customer satisfaction.
Fosters a collaborative, internal and external customer focused, solution-oriented environment that supports mission, core values, and strategic direction.
Actively engages division managers in the quality improvement process through routine, accurate and useful reporting on key performance indicators that relate to quality and customer satisfaction.
Ensures consistent and accurate process adherence across divisions.
Leads the continuous improvement mindset through ongoing A3 training and support.
Leads and manages all legal interactions and responses with closed customers in all divisions
Actively engages in community facing efforts to build the Goodall brand – grand openings, events, BBB, etc.
Manages the acquisition and maintenance of fleet vehicles.
PREREQUISITES FOR SUCCESS:
Proven track record in dealing with difficult customer, team and trade situations
Successful history of leading and completing special projects
Active participation in GHU class leadership
Advanced Excel skills to create insightful reports
Willingness to travel including overnights to divisions as needed
Proven success in building relationships across departments
A3 Thinking champion
REPORTS TO: Chief Operating Officer
SUPERVISES: Director of Customer Care
All internal departments and trades.