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Architectural Agent (Goodall Corporate Office, Gallatin, TN)

GENERAL FUNCTION:    

In collaboration with the Product Development Manager, the Architectural Agent is responsible for all architectural functions and strategic development of best in class processes that drive customer service excellence. The Architectural Agent works in close collaboration with all departments to ensure successful Architectural designs are conducted in accordance with organizational policies and procedures. Responsible for accurately establishing and monitoring costs associated with product in development and construction phases. Work with the product development group to research and develop marketable designs and value engineering opportunities.

SPECIFIC DUTIES AND RESPONSIBILITIES:

  • Assist the Architecture team at the support level including hiring, training, and developing to ensure a quality team that functions well together.

  • Control and monitor the Architecture departments’ budgets.

  • Identify and implement improved and/or more cost-effective methods and materials.

  • Analyze market to assess present and future architectural trends.

  • Manage Trade relationships including negotiating contracts, formulating policies and procedures, resolving grievances, and ensuring a competent subcontract force for all divisions.

  • Administer the Architecture systems and ensure their utilization and accuracy.

  • Maintain and implement systems to streamline operations.

  • Ensure that various records are maintained pursuant to Company policies including construction contracts, drawings, home/subdivisions specifications.

  • Assist in creating plan packages for starts.

  • Assist in managing the opening of new communities/phases.

  • Manage the Architecture master plan files as required.

  • Assist in managing the creation of new plan designs.


PREREQUISITES FOR SUCCESS: 

  • Bachelor’s degree in Computer Science, Information Technology, Engineering, Information Systems, Business Management, Purchasing/Supply Chain Management, or Building Construction. 

  • Knowledgeable about the construction industry including construction cost, materials, products, methods, and procedures.

  • Knowledge and familiarity with construction drawings and addendums.

  • Ability to multi-task and prioritize several tasks without compromising quality of work or mission deadlines.

  • Proven organization skills in a high paced work environment.

  • Must be able to use Microsoft Office Suite software for advanced internal and external communications, creation of reports and presentations and database maintenance.

  • Ability to review, analyze and interpret information as well as trouble-shoot to solve problems.

  • Ability to adapt in a changing workplace.

  • Skilled at complex negotiations using high levels of integrity and sound judgment.

  • 3-5 years progressive experience in Architecture with a minimum of 1 year in the home building industry preferred.

  • Experience working with applications such as AutoCAD, or similar Architectural applications.

  • Accountability Metrics: 

  • Variance Reporting

  • Team Member Hiring, Training, and Development 

  • Standard Operating Procedure Creation and Implementation

ORGANIZATIONAL RELATIONSHIPS:

REPORTS TO:    Product Development Manager


WORKS WITH:    Land, Production, Warranty, Purchasing, Sales & Marketing, Design Center, and Support Team


SUPERVISES:    N/A

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Purchasing Agent (Goodall Homes, Chattanooga, TN)

GENERAL FUNCTION:    

In collaboration with the Division Purchasing Team, the Purchasing Agent is responsible for all purchasing functions for their assigned cost types and strategic development of best in class processes that drive customer service excellence. The Purchasing Agent works in close collaboration with all departments to ensure successful bids for goods and services are conducted in accordance with organizational policies and procedures. Responsible for accurately establishing and monitoring costs associated with product in development and construction phases. Work with the product development group to research and develop marketable designs and value engineering opportunities. 

SPECIFIC DUTIES AND RESPONSIBILITIES:

  • Assist the purchasing team at the divisional level including hiring, training, and developing to ensure a quality team that functions well together.

  • Ensure that records of goods ordered and received are accurately maintained.

  • Locate and interview vendors of materials, equipment, and supplies in order to determine product availability.

  • Control and monitor the purchasing departments’ budget.

  • Identify and implement improved and/or more cost-effective methods and materials.

  • Analyze market to assess present and future material availability.

  • Implement purchasing and contract management policies and procedures.

  • Participate in the development of specifications for homes.

  • Manage vendor relationships including negotiating contracts, formulating policies and procedures, resolving grievances, and ensuring a competent subcontract force in the division.

  • Review, evaluate and approve specifications for issuing and awarding bids.

  • Ensure that all reports are completed accurately and in a timely fashion including those relating to market conditions, home cost, option cost.

  • Administer the purchasing and options systems and ensure their utilization and accuracy.

  • Maintain and implement systems to streamline operations.

  • Ensure that various records are maintained pursuant to Company policies including construction contracts, drawings, home/subdivisions specifications.

QUALIFICATIONS, EDUCATION, AND EXPERIENCE: 

  • Bachelor’s degree in Computer Science, Information Technology, Engineering, Information Systems, Business Management, Purchasing/Supply Chain Management, or Building Construction is preferred. 

  • Knowledgeable about the construction industry including construction cost, materials, products, methods, and procedures.

  • Knowledge and familiarity with construction drawings and addendums.

  • Ability to multi-task and prioritize several tasks without compromising quality of work or mission deadlines.

  • Proven organization skills in a high paced work environment.

  • Must be able to use Microsoft Office Suite software for advanced internal and external communications, creation of reports and presentations and database maintenance.

  • Ability to review, analyze and interpret information as well as trouble-shoot to solve problems.

  • Ability to adapt in a changing workplace.

  • Skilled at complex negotiations using high levels of integrity and sound judgment.

  • 3-5 years progressive experience in purchasing with a minimum of 3 years in the home building industry preferred.

  • Experience working with construction management, estimating and accounting software.



  • Accountability Metrics: 

  • Direct Cost Management

  • General Procurement

  • Variance Reporting

  • Option Margin

  • Team Member Hiring, Training, and Development 

  • Standard Operating Procedure Creation and Implementation


ORGANIZATIONAL RELATIONSHIPS:

REPORTS TO: Division Purchasing Managers 


WORKS WITH:  Production, Warranty, Product Development, Sales & Marketing, and Support Team


SUPERVISES:   N/A

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Project Manager (Goodall Homes, Gallatin, TN)

GENERAL FUNCTION:    

Under the supervision of the Production Manager and the general direction of the Division Production Manager, manages the construction processes for up to 40 - 50 single family and multi-family homes annually. The Project Manager communicates and projects the proper attitude to all customers, trade contractors, suppliers and employees through all forms of communication (writing, verbal, appearance).


SPECIFIC RESPONSIBILITIES:

Performance, Quality and Conditions: 

  • Maintain Goodall Homes standards of performance related to timeliness and quality of construction, job site conditions, customer satisfaction, and job cost variances.

  • Performs daily QC inspections and documents defects and omissions on every jobsite under his/her control. Transmits results to Company via phone or electronically. Also transmits schedule changes via email. 

  • Coordinates completion of QC items in preparing house for final delivery and buyer closing. 

  • Responsible for timely completion of pre-closing walk-through items


Cost Control, Budgeting, and Purchasing: 

  • Processes Purchase Order (PO) approvals upon successful completion of each phase of construction. 

  • Requests and approves Variance POs to ensure that non-budgeted, but needed, items and labor are available to complete the house on time and with acceptable levels of customer satisfaction and product quality.

Scheduling and Ordering: 

  • Responsible for maintaining construction schedule from start to project delivery. 

  • Responsible for using the Company’s formal scheduling system and maintaining all job schedules to their current status with proper activity sequencing. 

  • Responsible for scheduling trade contractors and materials suppliers to ensure no “dry runs”, just-in-time deliveries.



Jobsite Maintenance: 

  • Is responsible for maintaining marketing and job number signs on each job during construction, as well as all applicable job specifications. 

  • Responsible for securing homes under construction (closing windows/locking properties as required) and locking storage areas at the end of each work day. 

  • Responsible for care and maintenance of any assigned company equipment (tools, iPads, computers) and/or maintaining personal vehicle and equipment to company standards if reimbursed for use of same. 


Safety:

  • Is responsible for ensuring safe work practices are evident on all jobs. Must insist upon compliance with Goodall Homes safety and health policies as stated in the Safety and Health Model Plan. 

  • Must understand and comply with all OSHA job site requirements.


Customer/Buyer Relations: 

  • Facilitate and negotiate company position with “hard to resolve” customer requests.


Trade Contractor Relations: 

  • Where necessary, has the coordinated authority with the Purchasing Manager to take disciplinary action in reference to trade contractor’s failure to perform.

  • Responsible for enforcing company cleaning, smoking, music, and general conduct policy on daily basis

  • Trains, and supervises the day-to-day construction labor on assigned job sites. Labor is 100% done via subcontract. 

  • Also responsible for ongoing recruiting of new trade base.


Required Meetings and Project Review Sessions:

  • Completes pre-construction review of CAD prints, estimate detail, and schedule for each assigned house.

  • Attends and participates in weekly production team meetings. Most important agenda items are resource scheduling/work backlog, field problem reporting, and completion times.

  • Conducts lot inspection / pre-construction conferences with customers for the houses assigned under his/her supervision. Lot inspection requires filling out the lot analysis form and turning in to estimating.


Training:

  • Knowledge gained will be tested on a regular basis. Project Manager must maintain acceptable level of competence in all areas relating to this role, as well as general computer competency, and knowledge of company operations, mission, and core values. 

Accountability Metrics: 

  • Customer Satisfaction

  • Time of Construction

  • Variance percentage from Budget

  • Quality and Conditions

  • Zero Defects

  • Clean and complete, between trades and at project end.


PREREQUISITES FOR SUCCESS: 

  • Technical construction ability to manage construction resources and to diagnose and resolve field problems.

  • People skills to articulately and professionally handle conflict with customers, inspectors and sub-contractors

  • Ability to train trade contractors on construction techniques and field problem resolution.

  • Organizational aptitude to manage the scheduling of all construction resources.

  • Willingness to work hard and long hours in adverse conditions, including inclement weather. May be required to work weekends. 

  • Must possess and demonstrate physical capabilities to lift 100 lbs. to waist height, and 50 lbs. above head safely. Must be able to negotiate stairs and ladders unassisted. 

  • Must be able to use transit/ builder’s level / laser devices to accurately set elevations (grade), and measure and square layouts and assemblies.

  • Must submit to personality profiling and random drug testing 

  • Must hold a valid driver’s license in the state of Tennessee.


ORGANIZATIONAL RELATIONSHIPS:

REPORTS TO:     Production Manager


WORKS WITH:    Design, Estimator/Purchasing, Customer Care, Sales & Marketing, and office support staff. Works with homeowners weekly. City Officials.


SUPERVISES:

    

Trade contractors, Assistant Project Managers, delivery people, and temporary construction labor where applicable.

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Customer Care Field Representative (Goodall Homes, Knoxville, TN)

GENERAL FUNCTION: Performs daily field activities required so that customer experience is maximized. This position is a key part of the customer care team that focuses on being the builder of first choice for our customers. 

SPECIFIC RESPONSIBILITIES: 

• Quality Control Inspections 

• Welcome Home Celebrations 

• Year End appointments 

• Trade oversight at year end appointments 

• Market home reviews 

• Repairs to homes as needed not requiring power tools 

• Sundry organization in office 

• Tasks as assigned by Customer Care Manager 

• All meetings as required 

PREREQUISITES FOR SUCCESS: 

• Experience in drywall/paint repairs 

• Good construction knowledge 

• High attention to detail 

• Ability to analyze problems and take corrective action 

• Organizational aptitude to manage the job load and necessary paperwork 

• Excellent people skills 

• Ability to safely climb ladders, inspect attics and crawlspaces 

ORGANIZATIONAL RELATIONSHIPS: 

REPORTS TO: Customer Care Manager 

SUPERVISES: Does not apply 

WORKS WITH: Customer Care Department, Project Managers, Trades

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New Home Consultant (Goodall Homes, Knoxville, TN)

GENERAL FUNCTION:    

The general function of NHC is to develop prospects and convert them to customers.

SPECIFIC RESPONSIBILITIES:
  • Ensure at all times, through visual inspection, that the models are clean, and all furnishings, accessories and equipment are in first-class condition for guests

  • Physically demonstrate the products we offer directly to guests by taking them through model homes, market homes, homes under construction and showing available homesites.

  • Enter customer data into a CRM platform (Lasso) and be sure the information is accurate and up to date

  • Monitor the loan approval and construction process for all customers and provide assistance when required.

  • Shop the competition in person and maintain current information on all local competition regarding product, pricing, financing and marketing strategy and report information to management.

PREREQUISITES FOR SUCCESS: 
  • Successful “Demo Day” results and completion of required sales training curriculum

  • Prior sales experience of 2+ years (preferred)

  • Obtain TN and GA real estate license

  • People skills to articulately and professionally handle interaction with customers, team members, trade partners, and general public.

  • Be a competition “guru” by being knowledgeable of area homebuilders, as well as using, creating and understanding Competitive Market Analysis tools

  • High drive for goal achievement and ability to perform successfully under high level of accountability to monthly sales results

  • Demonstrate ability to manage daily sales operations and expectations at assigned Goodall community, as well as consistently execute on sales strategies to ensure assigned community is successful  

  • Ability to create and implement a monthly business plan. Ability to develop new guests through a wide variety of prospecting techniques used within the Goodall sales department, including, but not limited to:

    • Emails—Leads via Online Sales Team--Eblasts---Telephone-- Realtor Relationships and Office visits

ORGANIZATIONAL RELATIONSHIPS: 


REPORTS TO:    Division Sales Manager


SUPERVISES:    Does not apply


WORKS WITH:    All internal departments, Customers, Lenders, Realtors, and general public



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Customer Care Coordinator (Goodall Homes, Nashville, TN)

GENERAL FUNCTION:    

Performs the daily activities required to address customer concerns so that customer experience is maximized. This position is a key part of the customer care team that focuses on being the builder of first choice for our customers.

SPECIFIC RESPONSIBILITIES:
  • Customer follow up on service concerns

  • Work order entry and follow up through Punchlist Manager software

  • Schedule for field service representatives

  • Accurate trade payments and back charges

  • Follow up on overdue work orders with trades

  • Daily log of customer calls

  • Reporting as required

  • Create Welcome Home Celebration Folders

  • Assist in completing monthly expense

  • Attend all required meetings

  • Year-end contact and scheduling with customers

  • Order office supplies including Welcome Home Celebration collateral

  • Projects assigned by Customer Care Manager

PREREQUISITES FOR SUCCESS: 
  • People skills to articulately and professionally handle difficult situations.

  • Computer aptitude/experience to manage daily activities.

  • Organizational skills to effectively plan and manage daily priorities.

  • Good communication skills to translate and interpret between the homeowners and trades.

ORGANIZATIONAL RELATIONSHIPS: 


REPORTS TO:    Customer Care Manager


SUPERVISES:    Does not apply


WORKS WITH:

    

Ability to work well across all departments is required. This person will often work with accounting, purchasing, development, production, sales and design.

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New Home Consultant (Goodall Homes, Nashville, TN)

GENERAL FUNCTION:    

The general function of NHC is to develop prospects and convert them to customers.

SPECIFIC RESPONSIBILITIES:
  • Ensure at all times, through visual inspection, that the models are clean, and all furnishings, accessories and equipment are in first-class condition for guests

  • Physically demonstrate the products we offer directly to guests by taking them through model homes, market homes, homes under construction and showing available homesites.

  • Enter customer data into a CRM platform (Lasso) and be sure the information is accurate and up to date

  • Monitor the loan approval and construction process for all customers and provide assistance when required.

  • Shop the competition in person and maintain current information on all local competition regarding product, pricing, financing and marketing strategy and report information to management.

PREREQUISITES FOR SUCCESS: 
  • Successful “Demo Day” results and completion of required sales training curriculum

  • Prior sales experience of 2+ years (preferred)

  • Obtain TN and GA real estate license

  • People skills to articulately and professionally handle interaction with customers, team members, trade partners, and general public.

  • Be a competition “guru” by being knowledgeable of area homebuilders, as well as using, creating and understanding Competitive Market Analysis tools

  • High drive for goal achievement and ability to perform successfully under high level of accountability to monthly sales results

  • Demonstrate ability to manage daily sales operations and expectations at assigned Goodall community, as well as consistently execute on sales strategies to ensure assigned community is successful  

  • Ability to create and implement a monthly business plan. Ability to develop new guests through a wide variety of prospecting techniques used within the Goodall sales department, including, but not limited to:

    • Emails—Leads via Online Sales Team--Eblasts---Telephone-- Realtor Relationships and Office visits

ORGANIZATIONAL RELATIONSHIPS: 


REPORTS TO:    Division Sales Manager


SUPERVISES:    Does not apply


WORKS WITH:    All internal departments, Customers, Lenders, Realtors, and general public



Apply For This Position

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Corporate Purchasing Agent (Support Division, Gallatin, TN)

GENERAL FUNCTION:    

In collaboration with the Corporate Purchasing Manager, the Corporate Purchasing Agent is responsible for all estimating and purchasing functions for their assigned cost types and strategic development of best in class processes that drive customer service excellence. The Corporate Purchasing Agent works in close collaboration with all departments to ensure successful estimates for homes are conducted in accordance with organizational policies and procedures. Responsible for accurately establishing and monitoring estimates associated with product in development and construction phases. The Corporate Purchasing Agent’s goal is to ensure all estimates and option take-offs are in order before a home is costed.

SPECIFIC DUTIES AND RESPONSIBILITIES:

  • Responsible for accurate estimates of each home.

  • Create assemblies in base house format for new product, by performing take-offs based on plan sets.

  • Assist the estimating team at the support level including hiring, training, and developing to ensure a quality team that functions well together.

  • Assist in development and implementation of estimating policies and procedures.

  • Maintain and update specifications for active communities.

  • Ensure that all projects are completed accurately and in a timely fashion including those relating to take-offs.

  • Assist with variances related to take-off issues, while keeping up with current variance trends.

  • Maintain and implement systems to streamline operations.

  • Ensure that various records are maintained pursuant to Company policies including construction contracts, drawings, home/subdivisions specifications.

  • Locate and interview vendors of materials, equipment, and supplies in order to determine product availability.

  • Identify and implement improved and/or more cost-effective methods and materials.

  • Analyze market to assess present and future material availability.

  • Manage vendor relationships including negotiating contracts, formulating policies and procedures, resolving grievances, and ensuring a competent subcontract force in the division.

  • Administer the purchasing and options systems and ensure their utilization and accuracy.

  • Ensure that various records are maintained pursuant to Company policies including construction contracts, drawings, home/subdivisions specifications.

PREREQUISITES FOR SUCCESS: 

  • Bachelor’s degree in Computer Science, Information Technology, Engineering, Information Systems, Business Management, or Building Construction is preferred. 

  • 3 years in the construction purchasing/estimating/ procurement preferred.

  • Experience working with applications such as JD Edwards, Newstar Enterprise, Sapphire, Build Pro/Supply Pro, or similar applications.

  • Knowledgeable about the construction industry including materials, products, methods, and procedures.

  • Knowledge and familiarity with construction drawings and addendums.

  • Proven organization skills in a high paced work environment.

  • Must be able to use Microsoft Office Suite software for advanced internal and external communications, creation of reports and presentations and database maintenance.

  • Ability to review, analyze and interpret information as well as trouble-shoot to solve problems.

  • Ability to adapt in a changing workplace.



  • Accountability Metrics: 

  • Direct Cost Management

  • General Procurement

  • Variance Reporting

  • Standard Operating Procedure Creation and Implementation


ORGANIZATIONAL RELATIONSHIPS:

REPORTS TO: Corporate Purchasing Manager 


WORKS WITH:  Purchasing, Product Development, and Support Teams


SUPERVISES:   N/A

Apply For This Position

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