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Date Posted: June 11th, 2014

Position Title: Assistant Customer Care Manager

This is Your opportunity to join the dynamic Goodall Homes Team. Our current Team voted Goodall Homes among the Top Workplaces in Middle Tennessee & The Nashville Business Journal ranked Goodall Homes one of the Fastest Growing Private Companies. We are currently seeking an energetic, organized, motivated individual to fill an Assistant Customer Care Manager position.


GENERAL FUNCTION:

Under the general direction of the Customer Care Manager, co-manages the Customer Care Department to ensure customer concerns are handled in an efficient manner so as to minimize costs and liability, and to maximize customer satisfaction and experience.

SPECIFIC RESPONSIBILITIES:

--Provide motivation and assistance in co-managing customer service team
--Overseeing warranty work to maintain quality
--Performing homeowner orientations and QC inspections
--Observe and appropriately critique warranty team behaviors and skills
--Performing spot inspections on homes to detect construction deficiencies
--Attend weekly manager meeting with Customer Care Manager
--Promote a 'team player' atmosphere within the department (lead by example)
--Work with all departments to help create solutions for problem/faulty building practices though process improvement
--Inspecting water intrusion reported incidents, evaluating and determining course of action
--Assist in performing employee evaluations within the warranty department
--Handle escalated situations with homeowners and bring to a fair resolution with a calm and professional attitude
--Respond to emergency calls occasionally on a rotational basis


Contact Information
Jim Carden
Gallatin, TN

Email Resume

Position Requirements
  • Patience when dealing with homeowners.
  • An excellent eye for quality workmanship.
  • Leadership skills to motivate.
  • Ability and willingness to train.
  • Organizational skills to plan and implement needed improvements.
  • Experience in volume residential construction.
  • Computer aptitude/experience to monitor results through administrative policies.
  • Public relation and communication skills to promote Goodall Homes and Communities with Trade Partners and homeowners.
  • People skills to articulately and professionally handle conflict and difficult situations.
  • Ability to participate and contribute to improving processes.